Frequently Asked Questions

Everything you need to know about shopping with Rockett St George

What are your standard delivery times and costs?

Standard UK delivery typically takes 3-5 working days and starts from £5.95. For larger furniture items, our specialist two-man delivery service may take up to 2 weeks to ensure your pieces arrive in perfect condition.

How do I return an item if it's not quite right?

We offer a 28-day return policy for most items. Simply ensure the product is in its original packaging and condition, then use our online returns portal to generate a label or arrange a collection.

Do you offer international shipping?

Yes, we ship many of our unique home accessories worldwide. Shipping costs and delivery timeframes are calculated at checkout based on the destination and the volumetric weight of your order.

What should I do if my order arrives damaged?

Please inspect your items upon arrival. If anything is broken or faulty, contact our customer service team within 48 hours with photographic evidence, and we will arrange a replacement or full refund immediately.

Are your products ethically sourced?

At Rockett St George, we pride ourselves on working with artisans and suppliers who share our values. We prioritize sustainable materials and fair trade practices wherever possible across our unique collections.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking link so you can follow your parcel's journey to your doorstep.